Our Team Makes The Difference
Please Note:
LCSI must assign you a user name & password
before you can access the customer portal.
The logical it
assurance program
A study by the Gartner Group has revealed the following:
The cost of an unmanaged XP machine over 3 years: $5,309
The cost of a managed machine over 3 years: $3,335
$1,974 cost savings of a managed machine
Do You Need A
funding solution
For Your
technology solution?
What Our Customers Like About Us...
From Judy W.
What do you like the most about our services?
Skilled and friendly technicians
What could we do to deliver a complete “WOW” experience?
You do a pretty good “WOW” job now
What other products or services would you like to see us offer?
So far all requests have been filled.
Would you recommend our services to others? Why or Why not?
Always Do
Tell us about a specific experience with us that you were happy with:
I haven’t had many that weren’t happy ones.
What are the biggest benefits you’ve received or experienced since hiring us?
Safer and more dependable network
From Michelle B.
What do you like the most about our services?
The quick response, courteous service and extremely knowledgeable employees.
What is the one thing we could do to improve our service to you?
There’s nothing that I can think of. I’ve always had nothing but great experiences with LCSI.
Would you recommend our services to others? Why or Why not?
Yes, because I know that you would provide them with the same great service as I’ve experienced
Tell us about a specific experience with us that you were happy with:
Whenever I’ve needed assistance with the Sonicwall Firewall, John Boykin was always accessible, very patient and willing to assist whenever needed
From Larry D.
What do you like the most about our services?
Professional attitude and treatment of all our issues by the staff
Would you recommend our services to others? Why or Why not?
Yes. Response to problems and solutions
Tell us about a specific experience with us that you were happy with:
The data protection suggestion and assistance with the monitoring of the utilized service
What are the biggest benefits you’ve received or experienced since hiring us?
Stability in the servers
From Michael R.
What do you like the most about our services?
A number of Friendly People
Would you recommend our services to others? Why or Why not?
Yes, several on the staff are very vibrant when interacting with customers. Those members exude concern for the customer
Tell us about a specific experience with us that you were happy with:
We are in process; the visit to the office for an introduction was interesting and friendly.
What are the biggest benefits you’ve received or experienced since hiring us?
A staff that stays in contact even when projects are moving slowly.
From Ilse K.
What do you like the most about our services?
Most courteous and helpful employees
What is the one thing we could do to improve our service to you?
There is nothing I can think of at this time
What could we do to deliver a complete “WOW” experience?
You recently have done so. Stephanie has been “WOW” in obtaining the necessary software licenses
What are the biggest benefits you’ve received or experienced since hiring us?
Excellent service and friendly employees
From Anita O.
What do you like the most about our services?
Always willing to help when we needed them. Also extremely helpful in remembering our setup and information over the years.
What could we do to deliver a complete “WOW” experience?
Have already done that over the years.
Please use this space to provide any other comments, suggestions or advice.
Nathan Jurgens has been a wonderful addition to your team. He has been very helpful and patient throughout this last project and I enjoyed working with him.
Tell us about a specific experience with us that you were happy with:
Cant identify just one incident. Have always been pleased.
What are the biggest benefits you’ve received or experienced since hiring us?
Again, the staff has always been there when we needed them, and instrumental in guiding us in our growth process over the last 12 years. John Boykin, Xavier and Bayne have been with us thru thick and thin, calm and chaos since 1994
From Torri D.
What do you like the most about our services?
To be honest everything . You offer outstanding service with a knowledgeable sales staff
Would you recommend our services to others? Why or Why not?
Yes, because of the outstanding sales and services you provide
Please use this space to provide any other comments, suggestions or advice.
Keep up the good work
Tell us about a specific experience with us that you were happy with:
The installation of my Sonic Wall
What are the biggest benefits you’ve received or experienced since hiring us?
The knowledgeable staff
Hi Chris,
I want to pass on a thank you as well. I appreciate the good work that David did on site and his willingness to stick in there with Richard and spend the extra time they needed to because the site wasn’t ready. Richard said David was a good guy, knowledgeable and easy to work with and we do appreciate that! Please pass my thanks on to him for a job well done.
I enjoyed working with you on this one and I have suggested to Erica and Julie that if anything else comes up in the area that you guys cover, we should do business with you. Thanks again for all of your help.
Regards,Joe, Project Manager
From Bill B.
What do you like the most about our services?
Reliability, technically proficient and follow through. In addition, services are rendered anytime - day or night - when needed.
What are the biggest benefits you’ve received or experienced since hiring us?
Confidence in our system management.
Would you recommend our services to others? Why or Why not?
Yes, I have never been disappointed in LCSI's services.
From Bill E.
What do you like the most about our services?
The quality of service and people working for the company.
Would you recommend our services to others? Why or Why not?
Yes, because of your people and the work they perform.
What are the biggest benefits you’ve received or experienced since hiring us?
Quality work.
Hey All,
I just wanted to take a moment to commend Tyler on all of his hard work over the past two days. We ran into a few very, very unique problems over the course of the last two days, and he was available at every moment I needed him. It was something that neither of us had ever seen, but we were able to push through it because of everyone’s effort. I know there isn’t a lot of praise given in this industry, so I wanted to take this opportunity to give credit where it’s due. So again, thank you Tyler for sticking with me into the late hours to help us get these issues resolved. I really do appreciate it.
Ryan P. Senior IT Administrator
From Brent M.
What do you like the most about our services?
Employees
Tell us about a specific experience with us that you were happy with:
Wow, too many to list.
From Sue B.
What do you like the most about our services?
You have extremely competent and friendly people.
Would you recommend our services to others? Why or Why not?
Most definitely because you do such a thorough job.
Tell us about a specific experience with us that you were happy with:
There are several lately. John support on the DR Saturday, Xavier's procedural help, Tyler's aid with PC problems and the ease of working with Andrea and Darlene.
What are the biggest benefits you’ve received or experienced since hiring us?
Even though we sometimes are not on the cutting edge of things, you help us stay pretty current with technology and have always had good suggestions. You also were a big help after Katrina!
Mr. Bridges,
I just wanted to take this opportunity to commend you for having two employees on your staff. Mr. Thompson and Mr. Adams recently did some rewiring in our office and I have to tell you they were the most courteous gentlemen I have had do a job in an office setting. The both of them did what had to be done and cleaned up behind themselves. That is something that you just don’t find in construction most of the time.
Thank you for your time.
A. Davis, Admissions Assistant Coordinator
From W. Hayes
What do you like the most about our services?
Technical skills, people skills, prompt action, and excellent results.
Tell us about a specific experience with us that you were happy with:
Installation and support regarding the computer lab security software processes.
What are the biggest benefits you’ve received or experienced since hiring us?
Technical support and understanding of some of my internal operations at my satellite office.
From Maureen V.
What do you like the most about our services?
I can always depend on LCSI to be there and to follow through, and to have the expertise I need.
Would you recommend our services to others? Why or Why not?
Yes; dependability, level of expertise.
What are the biggest benefits you’ve received or experienced since hiring us?
Linux/Windows expertise to meet our needs.
From Dan D.
What do you like the most about our services?
Technical expertise.
Would you recommend our services to others? Why or Why not?
Yes. The skill level of your techs.
Tell us about a specific experience with us that you were happy with:
Overnight Sonicwall replacement a few months ago.
What are the biggest benefits you’ve received or experienced since hiring us?
Problem resolution on tough issues.
Bayne,
Just wanted to take a minute to let you know what a terrific job the cabling crew has been doing. I have to admit, when Paul left I wondered if there might be a period of time where the work wasn't quite up to the standards we were used to. I had nothing to worry about…..Jason has been on top of it from the start! He and Lee make a great team…..they're both very conscientious about their work and are always so eager and quick to respond to whatever I need. Tyler, Mike, and Daniel are over here on several occasions and we are equally pleased with their work.
They recently completed work for a new monitoring system as well as runs into a new office suite. All of this was completed ahead of schedule and was quality work (I walked behind both jobs and am very pleased).
I expressed my thanks to them verbally but would appreciate it if you would pass this along to the guys. Thanks for always being so quick to respond to our needs!
G. Jackson, Telecommunications Coordinator
From Mark T.
What do you like the most about our services?
Prompt and personalized service.
Would you recommend our services to others? Why or Why not?
Absolutely. Why, because I know you would do a good job.
Please use this space to provide any other comments, suggestions or advice.
You have a great team. Chris F. is excellent.
Tell us about a specific experience with us that you were happy with:
Numerous with Gene, both Chris's, Tyler “The Wiz Kid”, and John.
What are the biggest benefits you’ve received or experienced since hiring us?
WAN (Wide Area Network)
From Tom S.
What do you like the most about our services?
Responsive
Would you recommend our services to others? Why or Why not?
Yes, solid customer orientation and support
Tell us about a specific experience with us that you were happy with:
Installing a Continuous Protection Device for backups. Mapping our server network. Identified critical failure points & recommended solutions.
What are the biggest benefits you’ve received or experienced since hiring us?
Peace of mind. We are looking at continuous improvement and updating across our server network.
Guys,
I have had a lot of contact lately with Michael and Daniel with wiring of our ops first floor, Dauphin St. IDF and Main St. Joseph. Just wanted to drop a line and let you know how professional and willing they have been. Many times employees do not get the kudos they deserve, so kudos to Michael and Daniel.
Thanks,
Stephen H, Information Technology Officer
Want to Share Your Comments? email us at info@logicalcomm.net for a customer satisfaction survey.